Customer Advocate Support

When life gets hard, we’re here for you.

We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Please email to connect with your local Advocate today. He or she will help identify the assistance solutions that are right for you.

Customer Assistance Expos

Our Customer Expos help you get all the payment help you may need, all in one place. Rhode Island Energy representatives will be on-site to discuss: Discount Rates, Payment Plans, the Forgiveness Program, Budget & Balanced Billing, Protections, HEAP (Home Energy Assistance Program), and Energy Efficiency Programs. Other assistance agencies, like the United Way, will also be in attendance to share helpful information.

 

What to bring to the Customer Assistance Expo: To enroll in our discount rate, please bring a copy of your confirmation letter for the current year from your benefits organization (Supplemental Security Income/SSI, Supplemental Nutritional Assistance Program/SNAP, Home Energy Assistance Program/HEAP, Medicaid, General Public Assistance, or Rhode Island Works Program) or a qualification card from the Rhode Island Department of Human Services.

Please check the schedule below before going to an expo or pop-up, as we will update this as soon as we are aware of any changes, such as additional dates, cancellations, locations, or revised hours.

Upcoming Customer Assistance Expos:

Past Customer Assistance Expos

• Monday, May 22, from 2:00-6:00 PM at the East Providence Public Library, East Providence, RI
• Tuesday, April 27, 2023, from 2:00–6:00 PM at the West Warwick Senior Center, West Warwick, RI
• Monday, April 3, from 5:00-8:00 PM at Blackstone Valley Prep High School, Cumberland RI
• Monday, February 27, from 2:00-6:00 PM at Woonsocket Public Library, Woonsocket RI
• Tuesday, January 31, from 2:00-6:00 PM at the DaVinci Center, Providence, RI

 

Upcoming Customer Outreach Pop-ups:

8/25/2023

10:00 AM – 3:00 PM

Expanding Culturally Responsive Mental Health Care: Diversity among Hispanic/Latinx Youth and Families
Hilton Providence Downtown – Providence

 

8/26/2023

9:30 AM – 2:00 PM

Expanding Culturally Responsive Mental Health Care: Diversity among Hispanic/Latinx Youth and Families
Hilton Providence Downtown – Providence

 

8/28/2023

9:00 AM – 12:00 PM
East Bay Community Action

 

8/30/2023

9:00 AM – 1:00 PM

Cathedral Square Apartments
4 Cathedral Square, Providence

 

9/1/2023

9:00 AM – 3:00 PM

Community Care Alliance
245 Main St., Woonsocket

 

9/1/2023

8:00 AM – 3:00 PM

Tri-county North
11 Emanuel St, North Providence

 

9/6/2023

8:00 AM – 1:00 PM

Central Falls City Hall
580 Broad St, Central Falls

 

9/6/2023

8:00 AM – 3:00 PM

Tri-county South
415 Tower Hill Road, North Kingstown

 

9/7/2023

8:00 AM – 3:00 PM

Westbay Community Action
487 Jefferson Blvd, Warwick

 

9/11/2023

9:00 AM – 12:00 PM

East Bay Community Action
100 Bullocks Point Ave, Riverside

 

9/13/2023

8:00 AM – 1:00 PM

Central Falls Food Pantry at Progreso Latino
626 Broad St, Central Falls

 

9/19/2023

9:00 AM – 12:00 PM

Jonnycake Center
23 Industrial Dr, Westerly

 

9/19/2023

9:30 AM – 10:30 AM

Benjamin Church Senior Center
1020 Hope St, Bristol

 

9/21/2023

9:00 AM – 12:00 PM

East Bay Community Action
19 Broadway, Newport

 

9/25/2023

9:00 AM – 12:00 PM

East Bay Community Action
100 Bullocks Ave, Riverside

 

9/26/2023

9:00 AM – 1:00 PM

West Warwick Senior Center
145 Washington St, West Warwick

 

9/27/2023

9:00 AM – 1:00 PM

Cathedral Square Apartments
Providence, RI

 

9/27/2023

9:00 AM – 1:00 PM

Coventry Senior Center
50 Wood St, Coventry