Customer Advocate Support
When life gets hard, we’re here for you.
We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Please email to connect with your local Advocate today. He or she will help identify the assistance solutions that are right for you.
Customer Assistance Expos
Our Customer Expos help you get all the payment help you may need, all in one place. Rhode Island Energy representatives will be on-site to discuss: Discount Rates, Payment Plans, the Forgiveness Program, Budget & Balanced Billing, Protections, HEAP (Home Energy Assistance Program), and Energy Efficiency Programs. Other assistance agencies, like the United Way, will also be in attendance to share helpful information.
What to bring to the Customer Assistance Expo: To enroll in our discount rate, please bring a copy of your confirmation letter for the current year from your benefits organization (Supplemental Security Income/SSI, Supplemental Nutritional Assistance Program/SNAP, Home Energy Assistance Program/HEAP, Medicaid, General Public Assistance, or Rhode Island Works Program) or a qualification card from the Rhode Island Department of Human Services.
Please check the schedule below before going to an expo or pop-up, as we will update this as soon as we are aware of any changes, such as additional dates, cancellations, locations, or revised hours.
Upcoming Customer Assistance Expos:
Upcoming Customer Outreach Pop-ups:
07/03/2024
Tri-County South
8:00 AM – 3:00 PM
415 Tower Hill Road, North Kingstown
07/04/2024
Tri-County Westbay
8:00 AM – 3:00 PM
487 Jefferson Blvd, Warwick
07/05/2024
Community Care Alliance
9:00 AM – 3:00 PM
245 Main St., Woonsocket
07/09/2024
CAP of Providence
9:00 AM – 3:00 PM
518 Hartford Ave, Providence
07/10/2024
CCAP Outreach
9:00 AM – 1:00 PM
311 Doric Ave, Cranston
07/11/2024
Westbay West Warwick
9:00 AM – 3:00 PM
487 Jefferson Blvd, Warwick
07/15/2024
East Bay Community Action Program
9:00 AM – 12:00 PM
100 Bullocks Ave, Riverside
07/16/2024
Blackstone Valley Community Action Program
9:00 AM – 1:00 PM
32 Goff Ave, Pawtucket
07/16/2024
Jonny Cake Center
9:00 AM – 12:00 PM
23 Industrial Dr., Westerly
07/16/2024
Benjamin Church Senior Center
9:00 AM – 12:00 PM
1020 Hope St, Bristol
07/18/2024
Providence City Hall
9:00 AM – 1:00 PM
25 Dorrance St., Providence
07/18/2024
Sojourner House
10:00 AM – 2:00 PM
1570 Westminster St, Providence
07/18/2024
Central Falls City Hall
4:00 PM – 7:00 PM
580 Broad St., Central Falls
07/23/2024
West Warwick Senior Center
9:00 AM – 1:00 PM
145 Washington St, West Warwick
07/24/2024
Coventry Senior Center
9:00 AM – 1:00 PM
50 Wood St, Coventry
07/24/2024
CCAP Outreach
9:00 AM – 1:00 PM
311 Doric Ave, Cranston
07/29/2024
East Bay Community Action Program
9:00 AM – 12:00 PM
100 Bullocks Ave Riverside RI
07/30/2024
Dorcas Int’l Institute
11:30 AM – 3:00 PM
220 Elmwood Ave., Providence