Customer Advocate Support

When life gets hard, we’re here for you.

We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Please email to connect with your local Advocate today. He or she will help identify the assistance solutions that are right for you.

Customer Assistance Expos

Our Customer Expos help you get all the payment help you may need, all in one place. Rhode Island Energy representatives will be on-site to discuss: Discount Rates, Payment Plans, the Forgiveness Program, Budget & Balanced Billing, Protections, HEAP (Home Energy Assistance Program), and Energy Efficiency Programs. Other assistance agencies, like the United Way, will also be in attendance to share helpful information.

 

What to bring to the Customer Assistance Expo: To enroll in our discount rate, please bring a copy of your confirmation letter for the current year from your benefits organization (Supplemental Security Income/SSI, Supplemental Nutritional Assistance Program/SNAP, Home Energy Assistance Program/HEAP, Medicaid, General Public Assistance, or Rhode Island Works Program) or a qualification card from the Rhode Island Department of Human Services.

Please check the schedule below before going to an expo or pop-up, as we will update this as soon as we are aware of any changes, such as additional dates, cancellations, locations, or revised hours.

Upcoming Customer Assistance Expos:

Monday, April 8, 2024
2:00 – 6:00 PM
Riverside Public Library
475 Bullocks Point Road, Riverside, RI 02915

 

Monday, May 13, 2024
2:00 – 6:00 PM
West Warwick Senior Center
West Warwick, RI 02893

Upcoming Customer Outreach Pop-ups:

04/2/2024 
8:00 AM – 3:00 PM 
Tri-County North 
11 Emanuel St, North Providence 

 

4/3/2024 
8:00 AM – 3:00 PM 
Tri-County South 
415 Tower Hill Road, North Kingstown 

 

4/4/2024 
8:30 AM – 3:00 PM 
Westbay Warwick 
487 Jefferson Blvd, Warwick, RI 02886 

 

4/4/2024 
9:00 AM – 1:00 PM 
Cathedral Square Apartments
4 Cathedral Square, Providence 

 

4/5/2024 
9:00 AM – 3:00 PM 
Community Care Alliance 
245 Main St., Woonsocket 

 

4/9/2024 
9:00 AM – 12:00 PM 
CCAP Outreach 
311 Doric Ave, Cranston 

 

4/9/2024 
11:00 AM – 12:00 PM 
Progreso Latino 
626 Broad Street, Central Falls 

 

4/9/2024 
12:30 PM - 3:30 PM 
Community Action Partnership of Providence 
518 Hartford Ave, Providence 

 

4/11/2024 
9:00 AM – 3:00 PM 
Westbay West Warwick 
487 Jefferson Blvd, Warwick 

 

4/11/2024 
9:00 AM – 1:00 PM 
Cathedral Square Apartments 
4 Cathedral Square, Providence 

 

4/12/2024 
Da Vinci Center 
9:00 AM – 1:00 PM 
470 Carles St., Providence 

 

4/16/2024 
Blackstone Valley Community Action Program 
9:00 AM – 1:00 PM 
32 Goff Ave, Pawtucket 

 

4/16/2024 
9:00 AM – 12:00 PM
Jonnycake Center 
23 Industrial Dr, Westerly  

 

4/17/2024
9:00 AM – 12:00 PM
CCAP Outreach 
311 Doric Ave, Cranston 

 

4/18/2024
9:00 AM – 1:00 PM
Providence City Hall 
25 Dorrance St, Providence 

 

4/18/2024
4:00 PM – 7:00 PM 
Central Falls City Hall
580 Broad St, Central Falls 

 

4/22/2024
9:00 AM – 12:00 PM 
East Bay Community Action
100 Bullocks Ave, Riverside 

 

4/23/2024
9:00 AM – 1:00 PM 
West Warwick Senior Center
145 Washington St, West Warwick 

 

4/24/2024
9:00 AM – 1:00 PM
Coventry Senior Center 
50 Wood St, Coventry 

 

4/30/2024
11:30 AM – 3:00 PM 
Dorcas Int’l Institute
220 Elmwood Ave, Providence