Assistance Programs
We’re here for you
If you’re struggling to pay your gas and electric bills on time, we can help. We offer multiple payment assistance programs tailored to meet your unique financial needs.
Get more time to pay
If you cannot pay your bill on time, we offer three payment extensions to help you pay your bill over time with no additional fees. Our Short-term Extension gives you 14 days from your due date to pay your balance, while our Long-term Extension allows you to pay your balance in up to three installments over 45 days. We also offer a Payment Plan so you can pay your balance in monthly installments over a 3- to 12-month period.
Support for federal employees
If you're a federal employee impacted by the government shutdown, learn how to apply for support.
Assistance Programs
Forgiveness Program (AMP)
This program forgives past-due balances up to $1,500 per year for paying installments on time.
Grant programs
Grants provide financial aid to eligible customers who need help paying their energy bills.
Discount rate program
See if you qualify for between 25% to 30% discounts on your energy bill.
Shut-off protections
You may qualify for shut-off protections if you meet certain conditions.
Customer advocate support
You can get information about payment plans and assistance programs by connecting with a local support advocate through Customer Assistance Expos.
Billing options and savings opportunities
Budget Billing
Sign up for consistent billing amounts that help you plan your budget.
Learn about Budget Billing
Paperless billing
View and manage your bill online with paperless billing.
Enroll in paperless billingIncome-eligible Home Energy Assessment
A no-cost Home Energy Assessment can help you identify the best ways to save.
Schedule a Home Energy Assessment