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Life-Sustaining Equipment Protection

Rhode Island Energy

Protection and advance notification for eligible households

If you or a household member relies on life-sustaining medical equipment as part of a healthcare treatment plan, you may qualify for protections that can help you maintain service and receive advance notice of potential electric service interruptions when possible.

This protection may be right for you if:

You or a household member relies on life-sustaining medical equipment as part of your healthcare treatment.

What you'll need

The following:
Income eligibility

Your combined household income must be at or below 60% of Rhode Island's median income.

Income guidelines (effective October 2026)

Number of household members Annual household income Monthly household income
1 person ≤ $43,410 ≤ $3,617
2 people ≤ $56,767 ≤ $4,730
3 people ≤ $70,124 ≤ $5,843
4 people ≤ $83,481 ≤ $6,956
5 people ≤ $96,837 ≤ $8,069
6 people ≤ $110,194 ≤ $9,182
7 people ≤ $112,699 ≤ $9,391
8 people ≤ $115,203 ≤ $9,600
9 people ≤ $117,708 ≤ $9,809
10 people ≤ $120,212 ≤ $10,017

Additional benefit

You will be added to our outbound call list and contacted in advance of potential electric service interruptions, when possible.

Protection period

Protection lasts for six months and may be extended if approved.

How to apply

You can apply for these protections online, by mail, or by fax.

Online

  1. Complete the required forms and gather your supporting documentation
  2. Visit our secure file transfer portal
  3. Select Upload and attach your completed documents
  4. Enter your email address in the From field
  5. Enter “AccountProtections” in the To field
  6. Enter your service address in the Subject field
  7. Include your full name and phone number in the Message field
  8. Select Drop Files Off to submit

Mail

Rhode Island Energy
PO Box 25215
Lehigh Valley, PA 18002-5215

Fax

401-955-6617

What to know before applying

Protection programs are not financial assistance programs and are available to residential customers only. Eligibility, documentation requirements, and protection periods vary by program. While these protections may provide additional safeguards, customers remain responsible for paying for the electric and gas service they use.

Need additional help?

If you have questions after submitting your documentation, or need assistance completing the process, please call us at 855-743-1101.