Disability Protection

Safeguards for qualifying households

Disability Protection can help eligible households maintain service and reduce the risk of disconnection.

This protection may be right for you if:

You or a household member has a long-term physical or mental impairment that limits one or more major life activities.

What you'll need

One of the following:

A Disabled Protection form (pdf) completed by a Licensed Physician (LP), Medical Doctor (MD), Doctor of Osteopathic Medicine (DO), Nurse Practitioner (NP), Physician Assistant (PA), or Registered Nurse (RN), along with a notarized account holder signature
Proof of Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) benefits, along with the notarized affidavit section of the Disabled Protection form (pdf).

Protection period

Protection lasts for 12 months and may be renewed if you continue to qualify.

How to apply

You can apply for these protections online, by mail, or by fax.

Online

Complete the Disabled Protection form (pdf)
Visit our secure file transfer portal
Select Upload and attach your completed documents
Enter your email address in the From field
Enter “AccountProtections” in the To field
Enter your service address in the Subject field
Include your full name and phone number in the Message field
Select Drop Files Off to submit

Mail

Rhode Island Energy
PO Box 25215
Lehigh Valley, PA 18002-5215

Fax

401-955-6617

What to know before applying

Protection programs are not financial assistance programs and are available to residential customers only. Eligibility, documentation requirements, and protection periods vary by program. While these protections may provide additional safeguards, customers remain responsible for paying for the electric and gas service they use.

Need additional help?

If you have questions after submitting your documentation, or need assistance completing the process, please call us at 855-743-1101.