Contact Us
Rhode Island EnergyWe're here to help
Explore the contact information below.
Emergency contacts
General customer support
Start, stop, or transfer service
Home energy assessment
Installing a new residential service
Claims and property issues
Text services
Emergency contacts are available 24 hours a day, 7 days a week
If you see a downed power line, stay away and call 855-743-1101.
If you smell gas or suspect a gas leak, call 800-640-1595 (available 24/7) or 911.
If you need to report an electric outage, call 855-743-1101 (available 24/7), text OUTAGE to 743674 (RIEMSG), or report the outage online.
General customer support
Customer service and billing help
Call 855-743-1101
Available Monday through Friday from 8 AM to 7 PM, and Saturday from 9 AM to 5 PM for payment assistance
Learn more about billing and payment options
Credit or debit card payments
Call 833-425-1656 (via Paymentus)
Moving — Start, stop, or transfer service
Whether you’re starting or moving electric or gas service, making changes to your account, it’s easy to manage everything in one place. Start, stop, or transfer your service online or call 855-743-1101.
Home energy assessment
Schedule a no-cost, in-home energy assessment. Call 888-633-7947 or start your home energy assessment and schedule online.
Installing a new residential service
Building a new home? Establish new gas or electric service at a location not previously connected. Call 855-743-1106 for Gas Connections or call 855-743-1107 for Electric Connections.
Claims and property issues
Property damage claims
Call 401-784-7865
Learn more about submitting claims for property damage, bodily injury, or business loss
Report energy theft
Call 855-743-1101
Report streetlight outage
Call 855-743-1101
Tree trimming inquiries
Call 855-743-1101
Call before you dig
Dial 811 or 888-344-7233
Text services
Your energy, your community. Stay informed.
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