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Rhode Island

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Rhode Island Phone Numbers

A complete list of Rhode Island Energy phone numbers for customers.
Gas Emergencies 800-640-1595
24-Hour Assistance
Report an Outage 1-855-RIE-1102
(1-855-743-1102)
24-Hour Assistance
Customer Service

1-855-RIE-1101
(1-855-743-1101)
Monday - Friday, 7:00am - 7:00pm

For the fastest service, please call from the primary phone number on file in your account settings

Also, have your account number on hand before calling, especially if you have more than one service address.  

Keep in mind that while our phone system will ask you to answer questions verbally, you may also enter in account numbers, credit card numbers, and other digits using your phone keypad.  

Hearing/speech impaired customers may call 711 and provide the support number above.

Credit and Collections

Electric:  1-855-RIE-1104
(1-855-743-1104)
Gas:  1-855-RIE-1103
(1-855-743-1103)
Monday - Friday, 7:00am - 9:00pm
Saturday, 7:00am - 5:00pm

Payment Arrangements

Gas: 1-855-RIE-1103
(1-855-743-1103) 
Elec: 1-855-RIE-1104
(1-855-743-1104)
Monday - Friday, 7:30am - 6:30pm
Saturday, 7:30am - 4:00pm

Claims
To report damage to a customer's property.

1-855-RIE-1109
(1-855-743-1109)

Note: Claims for our Newport and Middletown customers impacted by the gas outage incident in January only:
1-855-RIE-1109
(1-855-743-1109)
Non-UtilityBilling@rienergy.com

Specialized Commercial Group

1-855-RIE-1101
(1-855-743-1101)

New Service, Gas pipe Installations & Natural Gas Conversions
For customers requesting a new gas pipe installation outside their home, business, multi-dwelling, and Natural gas conversions.

1-855-RIE-1106
(1-855-743-1106)
Monday - Friday, 8:00am - 5:00pm

Dig Safe
Note: This is not a Rhode Island Energy phone number.

1-888-DIG-SAFE (1-888-344-7233)

Credit/Debit Card Payments via Western Union

844-385-9944
Meter Reading Submissions
Gas: 1-800-870-1664
Elec: 1-855-RIE-1104
(1-855-743-1104)
Tree trimming 1-855-RIE-1101
(1-855-743-1101)